Terms of Service
These terms govern your use of mysite-name's professional plumbing services. Please read them carefully before booking any services to ensure a clear understanding of our procedures, client responsibilities, and service terms.
1. Service Agreement
By booking our plumbing services—including emergency repairs, installations, boiler servicing, or drain unblocking—you agree to these terms. Our services are provided in accordance with relevant UK standards and health and safety regulations.
We provide professional plumbing and heating services through qualified plumbers and engineers.
2. Service Scope and Professional Standards
Our services include emergency repairs, pipe installation and replacement, boiler servicing, drain clearance, fixture installation, and heating system installation. We focus on providing quality services using professional methods and reliable materials that meet industry standards.
While we perform work to professional standards, outcomes can depend on the condition of existing systems, hidden issues, and individual property characteristics. We provide realistic assessments based on thorough diagnosis.
3. Client Responsibilities
To ensure successful job completion, clients agree to:
- Provide accurate information about the problem and previous work history
- Ensure safe and unobstructed access to the work area
- Communicate clearly about desired outcomes and expectations
- Disclose any known risks or property-specific issues
- Follow advice on system operation and maintenance
- Provide necessary approvals for work and any additional services
Clear communication and cooperation help us provide efficient and satisfactory services.
4. Safety and Conduct on Site
Clients must provide safe working conditions for our plumbers. We reserve the right to refuse service where inappropriate behaviour is displayed or serious safety hazards exist. Our team follows strict safety and hygiene protocols.
We cannot provide services where adequate client cooperation cannot be maintained or where unacceptable safety risks are present.
5. Scheduling and Timing
Emergency call-outs and scheduled visits are confirmed upon receipt of the request. Time estimates are provided based on standard procedures, though individual requirements may affect completion times. We appreciate punctuality and clear access arrangements to maintain our schedule.
Job duration may vary depending on problem complexity, system condition, and materials required.
6. Pricing and Payment Terms
Service fees are as detailed in our price list and payable upon job completion. Additional charges may apply for premium materials, complex jobs, or extended working time. Final payment is due upon completion of work.
We accept various payment methods including cash, debit cards, and major credit cards. Preliminary quotes are provided during consultation for complex services.
7. Service Procedures and Material Usage
We adhere to professional working practices including proper diagnosis, technique application, and quality control. All installations and repairs are tested to ensure optimal operation.
We maintain appropriate insurance and follow industry best practices in all our plumbing services.
8. Cancellation and Rescheduling
Appointments can be rescheduled without penalty with 24 hours' notice. Cancellations within 12 hours may incur a fee of 50% of the booked service cost. No-shows for scheduled visits (especially for complex jobs like boiler installation) may be charged the full service amount.
We understand that circumstances change and will make reasonable efforts to accommodate genuine emergency situations with appropriate notification.
9. Diagnosis and Job Assessment
We conduct thorough diagnostics to identify root causes of problems. In some complex cases (e.g., hidden leaks), the final cost may be adjusted after investigation and full assessment of the work required.
We provide honest assessments during consultation about possible solutions and their costs.
10. Material Selection and Usage
We use quality plumbing materials and components from reputable suppliers. Clients should inform us of any specific preferences or concerns before work commences.
We can accommodate requests for specific material brands where available and suitable for the requested service.
11. Work Results and Ongoing Maintenance
We perform work to professional standards, but ultimate responsibility for subsequent operation and maintenance rests with the client. We recommend following provided operating instructions and using recommended regular maintenance services for optimal system performance.
Regular boiler and system servicing helps prevent major breakdowns and extends their lifespan.
12. Service Satisfaction
We aim to provide services that meet client expectations. Any service concerns should be discussed with our team during the visit or within 48 hours of job completion. We address genuine service issues promptly.
Client feedback helps us maintain service standards and continuously improve our service delivery.
13. Liability Limitations
Our liability for plumbing services is limited to the value of the services paid for. We cannot accept responsibility for issues caused by improper operation after our visit, latent defects in existing systems not disclosed during consultation, or force majeure events.
We maintain appropriate insurance coverage and adhere to industry best practices.
14. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our plumbing services, contact us at: [email protected].