Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our plumbing services. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our plumbing services, including your contact details, details of the issue, job history, and completed work records. This helps us diagnose problems accurately and provide appropriate solutions.
Technical data collected through our website helps improve user experience and is anonymised where possible, not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your information enables us to provide comprehensive plumbing services, including:
- Managing service requests and scheduling visits
- Diagnosing plumbing issues and emergencies
- Maintaining service history and job records
- Processing payments for services
- Communicating to confirm appointments and update on job status
- Providing maintenance recommendations for plumbing systems
We handle your data responsibly, using it solely for your plumbing requirements and essential business operations.
3. Job Details and Work History
Information about the nature of the plumbing issue, installed components, workmanship guarantees, and materials used is stored securely as confidential information. We maintain these records to ensure service quality and track the property's history.
Job information is accessible only to our plumbing team and stored on secure systems with restricted access.
4. Consultations and Work Documentation
Notes made by the plumber during the visit, description of the problem, parts used, and details of completed work are used specifically for service delivery and maintaining your home's systems.
This documentation helps us ensure consistency in the future and track the effectiveness of repairs or installations carried out.
5. Data Protection Measures
We implement robust security protocols to protect your personal information and job data. Client data is stored on encrypted systems with access limited to authorised team members.
Our plumbing team follows strict confidentiality agreements regarding client information and job details.
6. Service History and Property Information Management
We maintain detailed records of your service requests, installed systems (e.g., boilers, pipes), and work carried out to support ongoing maintenance quality.
Service history forms part of our client management system and is accessible only to team members involved in fulfilling your requests.
7. Legal Basis for Processing
By using our plumbing services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, safety, property history management, and business administration.
8. Third-Party Information Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for financial transactions, or parts suppliers where necessary.
All third-party providers operate under strict data protection agreements meeting UK GDPR standards. We never sell your personal information or job data to marketing companies.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal information
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and job data for as long as necessary to fulfil our services and legal obligations. Job records and service history are typically maintained for 3 years after your last request to support service continuity, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance. Information on installed systems is reviewed periodically for relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: November 2025